Our team is available every business day to answer your questions.
For help with our services, shipping, payments, subscriptions, deliveries, or your account, contact customer service via chat or email. For medical questions, please contact our medical team directly through the chat in your Cloudmeds account, as they are best placed to advise you about your health and treatment. In a medical emergency, call 112 or go to the nearest emergency department immediately. Cloudmeds is not intended for emergency care. Once the situation has been addressed, please inform our medical team, as it may affect your current treatment plan.
Contact us.
Our
team
is
here
to
help.
Customer service
Monday to Friday
8:30 am to 5:30 p.m
Get help with your account, orders, payments, subscriptions, deliveries, or any questions about our services.
Medical questions
Schedule
consultation
Have a question about your health or treatment? Our medical team is here to provide expert guidance and support.
Pharmacy
Nationale
Apotheek B.V.
Chief Pharmacist: Marc van Loenhout
Adres: Broekakkerweg 1C, 5126 BD te Gilze, the Netherlands
Cloudmeds B.V.
Chief Doctor: Bertus van Dijk
BIG: 19922060101
KVK - 42095376
BTW - NL869692859B01
Adres: Maasstraat 149 3
1079BE Amsterdam, Nederland
BIG-registered doctors
EMA-approved treatments
100% online care
Discreet delivery
Personalised treatments
BIG-registered doctors
EMA-approved treatments
100% online care
BIG-registered doctors
Discreet delivery
Personalised treatments
BIG-registered doctors
EMA-approved treatments
100% online care
Discreet delivery
Personalised treatments
BIG-registered doctors
EMA-approved treatments
100% online care
BIG-registered doctors
Discreet delivery
Personalised treatments
BIG-registered doctors
EMA-approved treatments
100% online care
Discreet delivery
Personalised treatments
BIG-registered doctors
EMA-approved treatments
100% online care
BIG-registered doctors
Discreet delivery
Personalised treatments
General frequently asked questions
Still have questions? We've answered the ones we hear most often about ED treatment, safety, and getting started with Cloudmeds.
How does Cloudmeds work?
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How does Cloudmeds work?
Do I need a prescription to order medication?
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Do I need a prescription to order medication?
How quickly will I receive my medication?
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How quickly will I receive my medication?
Is my order delivered discreetly?
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Is my order delivered discreetly?
Where does Cloudmeds deliver?
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Where does Cloudmeds deliver?
What happens if my prescription request is not approved?
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What happens if my prescription request is not approved?
Can I return or cancel my medication?
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Can I return or cancel my medication?
What should I do if my order is delayed, damaged or incorrect?
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What should I do if my order is delayed, damaged or incorrect?
How do I contact Cloudmeds if I need help?
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How do I contact Cloudmeds if I need help?
Is my medical and personal information kept private?
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Is my medical and personal information kept private?