Start by completing a short online medical assessment. A licensed medical professional reviews your information and, if treatment is appropriate, can prescribe a suitable medication. Your treatment is then prepared by our partner pharmacy and discreetly delivered to your address.

Prescription medication requires approval from a licensed medical professional. You don't need to arrange a prescription beforehand. Where required, the medical assessment is part of the Cloudmeds process.

Once your treatment has been approved and your prescription processed, your order will be prepared and dispatched by our partner pharmacy. Delivery times can vary depending on your location and the treatment ordered. You'll receive tracking information when available.

Yes. Medication is shipped in discreet packaging designed to protect your privacy, without unnecessarily revealing information about your treatment.

Cloudmeds currently serves customers in the Netherlands and Belgium. Treatment availability and delivery options may vary depending on your location.

If a licensed medical professional determines that the requested treatment is not suitable for you, your order will be cancelled and you will receive a full refund. You'll never pay for medication that cannot be prescribed to you.

Because medicines are regulated healthcare products, different cancellation and return rules may apply than with regular online purchases. If you need to cancel or have an issue with an order, contact our customer service team as soon as possible.

Contact our customer service team through the helpdesk. We'll review what happened and help you find the appropriate solution as quickly as possible.

For questions about orders, payments, delivery or your account, contact our customer service team through the helpdesk. For questions about your health, medication or treatment, contact the medical team through your Cloudmeds account.

Yes. Your personal and medical information is handled securely and confidentially in accordance with applicable privacy and healthcare requirements. Medical information is only accessible where necessary to provide your care and services.